Datacenter Technician

2 months ago

Cardiff, Cardiff, United Kingdom Microsoft Full time
About the Role

As a Datacenter Technician at Microsoft, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities
  • Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
Requirements
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
  • Significant years' experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
Preferred Qualifications
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
About Microsoft

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter Technician, you will be part of a team that is focused on the personal and professional development of all employees and offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

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