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Air Freight Export Coordinator

2 months ago

StainesuponThames, Surrey, United Kingdom ALS Recruiting Ltd Full time

Job Summary:

We are seeking a highly skilled Air Freight Export Coordinator to join our team at ALS Recruiting Ltd. As an Air Freight Export Coordinator, you will be responsible for managing all aspects of air freight export, from booking to delivery, and developing strong relationships with customers to ensure exceptional service.

Key Responsibilities:

  • Manage all bookings from start to finish for allocated customers
  • Develop and maintain strong relationships with customers to ensure excellent service
  • Issue booking instructions to overseas offices and process export bookings
  • Accept all orders and assume full responsibility for their successful completion from door to door
  • Proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions
  • Process UK Customs Clearance and manage any other site involved in a shipment
  • Develop processes and tools to support customer interface and communications
  • Take and handle customer inquiries and register all customer complaints
  • Ensure correct on-time billing to customers and accruals
  • Have full responsibility for end-to-end file handling

Requirements:

  • Strong background in air freight forwarding export is advantageous
  • Instinctive customer service ethic and a 'get the job done' attitude
  • Thoroughly embedded knowledge of start-to-finish air freight process
  • Results-driven and good attention to detail
  • Good written and spoken English and good interpersonal skills
  • Ability to build relationships with customers and prioritize tasks under pressure

Package:

  • Salary range: 30-40k + annual bonus
  • Holiday: 25 days + bank holidays