Air and Ocean Export Specialist

3 weeks ago


StainesuponThames, Surrey, United Kingdom ALS Recruiting Ltd Full time
Job Description

Below is the role purpose and position specification for the Air and Ocean Export Coordinator position:

Role Purpose:
  • To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification:
  • Manages all bookings from start to finish for allocated customers
  • Develops relationship with allocated customers
  • Issues booking instructions to overseas offices
  • Processes Export bookings
  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Processes UK Customs Clearance
  • Manages any other site involved in a shipment
  • Develops processes and tools to support customer interface and communications
  • Takes and handles customer inquiries
  • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Ensures correct on time billing to the customer and accruals
  • Has full responsibility for end-end file handling.
Key Skills
  • Strong background in Air Freight Forwarding export is advantageous
  • Instinctive Customer Service ethic
  • A 'get the job done attitude
  • Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
  • Good written and spoken English
  • Good interpersonal skills
  • Ability to build relationships with customers
  • Able to prioritise, perform under pressure and work using own initiative.
Package
  • Salary Range - 30-40k + Annual Bonus
  • Holiday - 25 days + Bank Holidays


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