Volkswagen Financial Services Collections Team Member

1 day ago


Milton Keynes, Milton Keynes, United Kingdom Volkswagen Financial Services (UK) Full time
Join Our Team

Volkswagen Financial Services (UK) is committed to putting our customers first. Our collections department is dedicated to achieving the best outcomes for our customers, offering tailored solutions to those facing financial difficulties based on their individual needs.

We are seeking two Collections Advisors to join our dynamic team. The ideal candidate will have previous experience in a contact centre environment, particularly in handling customer complaints or assisting vulnerable customers. We provide comprehensive on-the-job training and offer excellent career opportunities for those who wish to fast-track their careers.

Key Responsibilities:

  • Working to agreed service levels, quality targets, and operational metrics.
  • Working in accordance with Financial Conduct Authority (FCA) guidelines at all times.
  • Using personal judgement to negotiate with third parties, including debt management and recoveries firms.

Requirements:

  • Experience in complex customer service, ideally within collections or complaints teams.
  • Proven ability to meet service levels and quality measures.
  • Proficiency with multiple systems, including MS Office, CRM, and telephony systems.

We offer a competitive salary range of £24,327 - £34,459 per annum, depending on experience. In addition to your salary, you will also receive 27 days' holiday (pro rata) + bank holidays, company car scheme, and access to an exclusive deals and discounts website.



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