Senior Commercial Insurance Account Manager

6 days ago


Maidstone, Kent, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and experienced Senior Commercial Insurance Account Manager to join our team in Lakeside. As a key member of our Commercial & Corporate department, you will be responsible for providing exceptional service to our clients, ensuring their insurance requirements are met, and driving business growth through innovative solutions.

Key Responsibilities
  • Assist in achieving Group/Division client retention targets by delivering outstanding levels of service, including regular communication, timely issue resolution, and proactive account management.
  • Liaise effectively with the Account Executive to develop and implement tailored renewal strategies, attend client meetings as necessary, and action meeting points (if applicable).
  • Conduct market exercises to establish the most competitive terms available for our clients.
  • Present renewal terms to clients, ensuring they understand the benefits and risks associated with each option.
  • Issue renewal documentation in accordance with contract certainty, ensuring seamless transitions for our clients.
  • Collections premium prior to the commencement of cover, in line with Howden procedures.
  • Record all relevant information, correspondence, and documentation on Acturis and utilize the diary system efficiently.
  • Process adjustments in accordance with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Cross-sell products from other divisions, identifying opportunities to expand our client base and increase revenue streams.
Requirements
  • Working knowledge of all main classes of General Insurance and adherence to the CII's Code of Ethics and GDPR.
  • A minimum of 2 years' experience dealing with SME or commercial clients.
What We Offer

At Howden Group Holdings, we value diversity and offer a dynamic work environment that fosters collaboration, innovation, and growth. Our employees enjoy a range of benefits, including:

  • A competitive salary of £35,000 - £45,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life assurance, and income protection.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A flexible working arrangement, with the possibility of hybrid working arrangements.
  • Regular team-building activities and social events to foster camaraderie and teamwork.
How to Apply

If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, please submit your application. We look forward to hearing from you.



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