Technical Operations Engineer

4 days ago


London, Greater London, United Kingdom In Technology Group Full time

In Technology Group is seeking a Technical Operations Engineer to join our team in Coventry. The salary for this role is £35,000 per annum.

Job Summary:

The Technical Operations Engineer will be responsible for delivering 2nd line support to ensure efficient IT operations. This includes resolving hardware and software issues, managing escalations, and providing exceptional service to internal clients.

  • Provide technical assistance to resolve hardware and software issues for internal users
  • Support and troubleshoot desktop, laptop, and mobile device issues
  • Assist with network connectivity, printer setups, and peripheral devices
  • Collaborate with the IT team to manage escalations from the 1st line support team
Requirements:
  • Proven experience in a 2nd line support role, ideally within a professional services environment
  • Strong knowledge of Windows OS, Office 365, and networking fundamentals
  • Exceptional troubleshooting and problem-solving skills
  • Excellent communication skills, with the ability to support non-technical users


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