Technical Support Operations Engineer

1 week ago


London, Greater London, United Kingdom WhatsApp Full time
About the Role

We are seeking an experienced Technical Support Operations Engineer to join our team at WhatsApp.

Job Description

The successful candidate will be responsible for extending our support platform and internal tools by building high-quality workflows that enable operations to scale. This includes coding primarily in PHP/Hack and JavaScript/React, guiding design and code reviews, and using software engineering skill sets to drive meaningful business impact.

You will work extensively with cross-functional stakeholders like engineering, product management, legal, partnerships, business development, and marketing to drive and measure tool health, while supporting bug and incident management processes.

As a Technical Support Operations Engineer, you will communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps.

Requirements
  • Bachelor's degree in Engineering, Computer Science, or a related field, or international equivalent
  • Experience in programming and project management, communicating with people at all levels (internal and external)
  • Experience leading major initiatives successfully and building high-quality work
  • Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
  • Experience communicating with cross-functional partners (both technical and non-technical audiences)
Preferred Qualifications
  • Ability to work autonomously and prioritize work with minimal input
  • Proven ability to collaborate and communicate across a global team
  • Experience with internal tool development incorporating WFM capabilities and bug management
  • Experience with customer support/operations software-oriented projects
Compensation and Benefits

We offer a competitive salary of $120,000 per year, as well as a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.



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