Operations Manager

3 weeks ago


Leicester, Leicester, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time
Job Description

We are seeking an experienced Site Operations & Sales Manager to join our dynamic team at a leading provider of luxury student accommodation in Leicester. The successful candidate will be responsible for overseeing the effective sales cycle, managing site open days and tours, and maximising profits and customer satisfaction.

The ideal candidate will have strong sales process and people leadership skills, high attention to detail, and high levels of organisational skills. They will also have knowledge of health and safety regulations, excellent communication and customer service abilities, and the ability to manage finances and administrative tasks efficiently.

Salary: £45,000 per annum

Responsibilities:

  • Oversee and manage the effective sales cycle for sale of student accommodation beds; meeting sales, renewals, and referral targets.
  • Manage site open days and tours.
  • Maximise profits and customer satisfaction through effective take-over management.
  • Ensure prompt resolution to student queries/questions both in person and online.
  • Maintain brand standards via physical site upkeep, staff communication, and online presence.
  • Oversee staff recruitment, training, and mentoring.
  • Manage contractors, ensuring compliance with health and safety standards.
  • Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
  • Manage incident response and ensure the site remains safe and accessible.
  • Drive effective and friendly customer communication.
  • Build strong relationships with university accommodation offices and external agencies.
  • Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
  • Maintain high service standards to promote renewals, positive reviews, and referrals.
  • Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
  • Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.


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