Operations Management Specialist
3 days ago
We are seeking a seasoned Operations Management Specialist to join our team at First Military Recruitment. This is an excellent opportunity for someone with experience in operations management to work closely with our planning teams and drive business growth.
The ideal candidate will have a proven track record of success in managing operations and staff performance, as well as developing and implementing quality control methods. They will also have the ability to work closely with our planning teams to maximise operational effectiveness.
The salary for this role is £50,000 per annum, based on the location in the Midlands and the requirement for frequent UK wide travel. In addition to a competitive salary, we offer a company vehicle, generous holiday allowance, and employee profit share scheme.
Key Responsibilities:
- Managing operations and staff performance nationwide
- Implementing quality control methods
- Working closely with planning teams to maximise operational effectiveness
- Developing and scheduling training sessions and workshops for new and existing staff members
- Setting targets and business goals and working alongside the team to achieve these
- Providing guidance and mentoring to field staff
- Dealing with customer complaints in association with field staff or delivery
- Customer relations and problem solving
- Improving operational management systems, processes, and best practices
- Helping organisational processes remain legally compliant
- Performing quality controls and monitoring field production KPIs
- Recruitment of field staff, onboarding and day-to-day management
- Staff performance management, including disciplinary procedures
- Proactively developing ways to increase quality of customer service
- Supporting development and introduction of new field services and products
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