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Workshop Operations Manager
1 month ago
Workshop Operations Manager - Porsche
About the Role:
We are seeking a highly skilled Workshop Operations Manager to join our team at JCT600 Porsche Leeds dealership. As a Workshop Operations Manager, you will be responsible for leading a team of technicians to deliver high-quality workmanship and exceptional customer service.
Key Responsibilities:
- Lead and manage a team of technicians to achieve budgeted financial and operational objectives.
- Ensure effective communication between the workshop and Front of House team to deliver the highest level of service to our customers.
- Develop and implement strategies to improve productivity, efficiency, and utilisation in the workshop.
- Maintain Health and Safety standards at all times to ensure a clean and safe working environment in the workshop.
- Drive and maintain a team culture of high performance and excellence.
Requirements:
- Previous experience of working within a main-dealer workshop, mechanic or Aftersales environment.
- A solid understanding of the technical requirements needed to manage a team of technicians to deliver high standards of workmanship.
- A customer-centric approach, always striving to deliver service above customer expectations.
- An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
- Excellent organisational skills with a logical and methodical approach.
- Strong communication, interpersonal, and influencing skills.
- A valid driving licence with no more than 6 penalty points.
What We Offer:
- Highly competitive salary dependent upon experience.
- A life assurance plan and a company pension subject to T&Cs.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends).
- Long service reward and Loyalty incentives.
About JCT600:
At JCT600, we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues... we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
