Data Manager for Speech and Language Solutions

1 week ago


Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full time

About the Role

We are looking for an experienced Data Manager to join our team at Evi Technologies Limited. As a Data Manager for Speech and Language Solutions, you will be responsible for managing job assignments, monitoring performance, and supporting hiring and training of new team members.

Key Responsibilities

  • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
  • Support hiring and training of new team members.
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
  • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
  • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
  • Track quality and utilization metrics.
  • File and track tickets, following up on blocks to productivity.
  • Provide regular, formal & informal feedback to direct reports.
  • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.
  • Communicate effectively in English.


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