Hotel Service Manager
4 weeks ago
Unlock your leadership potential as a Guest Service Manager at Holiday Inn Rugby - Northampton, where you'll play a pivotal role in crafting unforgettable experiences for our guests.
About the RoleAs a key member of our hotel team, you'll be responsible for orchestrating the seamless operation of our guest services, collaborating with various departments to elevate our service levels, and setting the standard for service excellence.
Key Responsibilities- Develop and implement strategies to enhance the guest experience, ensuring seamless service delivery and exceeding expectations.
- Collaborate with cross-functional teams to drive service excellence, foster a culture of continuous improvement, and promote a positive work environment.
- Lead by example, inspiring and empowering our Guest Service team to embody our company values and culture, and drive service excellence.
- Participate in annual conference events and awards, and engage in robust career development opportunities and support for personal growth.
- Enjoy attractive discounts across major retailers, restaurants, and events, as well as complementary Employee, Family, and Friends discounts in hotels across our portfolio and at partner hotels worldwide.
- Access 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice.
We're seeking a strong leader with a service-oriented attitude, a passion for enhancing the guest experience, and a commitment to fostering a culture of service excellence. If you thrive on creating a positive impact and are dedicated to driving service excellence, we encourage you to apply.
A member of our hotel team will be in touch to book a 15-minute chat so we can get to know you better.
About UsKew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. Please visit our website for more details.
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