Training Program Manager

2 weeks ago

London, Greater London, United Kingdom Dye & Durham Corporation Full time
Internal Enablement and Training Lead

As a key member of our Customer Operations team, you will play a critical role in driving the success of our internal enablement project. This is an exciting opportunity to join a dynamic organization and contribute to the growth and development of our internal teams.

Your primary responsibility will be to design and deliver tailored training programs that equip our internal teams with the product knowledge and soft skills needed to excel. You will work closely with cross-functional teams to ensure alignment of training programs with business objectives and product changes.

Key responsibilities include:

  • Developing engaging training programs and content that educate internal teams on product offerings, industry best practices, and soft skills.
  • Creating training resources, including manuals, e-learning content, job aids, and presentation materials, that cater to different learning styles.
  • Facilitating workshops, onboarding programs, and ongoing skill development sessions for employees, focusing on both product knowledge and interpersonal communication skills.
  • Collaborating with Product, Marketing, and HR teams to ensure alignment of training programs with business objectives and product changes.
  • Tracking the effectiveness of enablement programs through assessments, feedback, and performance metrics, making necessary adjustments to improve outcomes.

Requirements include:

  • Minimum of 3-5 years of experience in training, enablement, or a similar role, ideally within a SaaS or tech-driven environment.
  • Proven ability to quickly understand and master new software products, with the capability to simplify complex concepts for diverse audiences.
  • Strong experience in designing and delivering training programs, both in-person and virtually, using various methods and tools to meet the needs of adult learners.
  • Demonstrated experience in developing training content related to customer service excellence and sales skills, with a focus on improving team performance.
  • Knowledge of instructional design methodologies and the ability to create content for diverse learning formats.

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