Office and Hybrid Working Administrator

20 hours ago


Ascot, Windsor and Maidenhead, United Kingdom Sheila Childs Recruitment Full time

Sheila Childs Recruitment is seeking an experienced Administrative Assistant to join our team. As a key member of our patient services department, you will be responsible for delivering exceptional customer service to our patients, working closely with our Harley Street Consultants and their high-net-worth clients to deliver first-class customer service standards.

Some of the key responsibilities of this role include:

  • Acting as the primary point of contact for patients, providing information on consultations, costs, and other related matters.
  • Responding quickly and efficiently to all incoming bookings and enquiries.
  • Providing accurate and professional information to patients.
  • Delivering exceptional customer service, ensuring that all patients have a positive experience from start to finish.
  • Liaising between patients, the rest of the team, and Consultants to ensure a seamless experience from consultation to treatment.
  • Liaising with the clinical team to ensure that all required documentation is complete and accurate before treatments.
  • Maintaining up-to-date and accurate patient records on CRM in compliance with clinic policies and data protection laws.
  • Collaborating with the financial and administrative teams to ensure that all patient payment plans and invoices are processed correctly.
  • Ensuring patient care and safety by monitoring and confirming consent forms, medical history, and follow-up requirements.
  • Providing compassionate and professional support to patients, addressing any concerns or questions regarding their medical journey.
  • Covering for the Receptionist when required, e.g., covering sick leave or any other emergency.
  • Managing internal and external communication.
  • Maintaining accurate records and ensuring compliance with all laws and company policies.

Essential Skills and Qualifications

  • Minimum of 2 years' experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.

The salary for this role is approximately £42,000 per annum, plus benefits including healthcare, pension, and discretionary bonus. If you are a highly motivated and detail-oriented individual looking for a challenging and rewarding role, please apply now.



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