Omni-Channel Retail Expert

3 weeks ago


Carlisle, Cumbria, United Kingdom Edinburgh Woollen Mill Full time

This is an exciting opportunity to work as an Ecommerce Operations Manager at Edinburgh Woollen Mill. As one of the largest fashion retailers in the UK, we are expanding our digital channels and require someone to oversee the smooth running of our ecommerce platforms.

About the Role:
  • Act as a conduit between the Digital team and other departments within the organisation, as well as external agencies and partners.
  • Ensure the efficient and effective running of the ecommerce platforms.

The successful candidate will have experience in digital technologies, ideally with an ecommerce focus, and knowledge of SaaS platforms, such as PIM, CRM and ESP. You will be responsible for project management, with a willingness to multi-task and get things done. A strong analytical, organisational and problem-solving skills are also essential.

Key Responsibilities:
  • Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
  • Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
  • Manage software integrations, including PIM (and PIM workflows), CRM databases, audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
  • Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company's plans.
  • Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
  • Produce and present digital trading and performance reports.
  • Provide technical assistance, when required, to our stores, regarding the online ordering system.

A background in an omni-channel environment would be beneficial, especially if it is fashion-based. Knowledge of GA4, GTM, GSC would also be advantageous. Salary: £45,000 - £55,000 per annum.



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