Product Investigation Specialist
2 days ago
We are seeking a highly skilled Product Investigation Specialist to join our team in Witney, UK. As a key member of the Complaints Investigation Team, you will play a crucial role in ensuring the highest quality and reliability of our medical devices.
About the RoleThe successful candidate will be responsible for conducting thorough investigations into product complaints, identifying root causes, and implementing corrective actions to prevent similar failures in the future. This will involve troubleshooting using various electronics equipment and software applications, as well as collaborating with cross-functional teams to monitor product trends and identify areas for improvement.
Key Responsibilities- Troubleshoot complaint returns to determine root causes of failures using schematic diagrams and equipment such as soldering irons, drill presses, microscopes, oscilloscopes, and other tools.
- Ensure the accuracy, quality, and timeliness of processing and documentation of activities carried out.
- Translate engineering investigation methodologies into procedures executable by the Complaint Handling Group and qualify new procedures/equipment as necessary.
- Monitor product trends, link this to customer observations, and investigate to root cause.
The ideal candidate will possess apprentice training in electronic/electrical engineering or a degree qualification in an electronic/electrical engineering field with proven industry-based application of knowledge. Experience working in Quality Assurance within a regulated environment is preferred, as is exposure to nano-technology troubleshooting and fault-finding environments.
What We OfferIn addition to a competitive salary (£50,000 - £65,000 per annum), we offer a comprehensive benefits package, including a defined-contribution pension scheme, private healthcare, life assurance, and flexible benefits scheme tailored to individual requirements. Our employees enjoy a range of optional initiatives, including onsite allotments, yoga classes, and more, to support work-life balance and overall well-being.
About UsAbbott's Diabetes Care business designs, develops, and manufactures leading-edge blood glucose monitoring technology used in home and hospital settings. Our Centre of Excellence in Witney serves as a hub for test strip and biosensor design, development, and manufacturing, with a strong focus on high-volume production and industry-leading product development.
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