Customer Service Representative

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom TwinStar Credit Union Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at TwinStar Credit Union. As a key member of our team, you will be responsible for delivering exceptional member service by meeting members' needs through our sales and service culture.

Key Responsibilities

  • Process transactions, resolve member concerns, and follow proper procedures to minimize errors and promote the credit union philosophy of 'people helping people' and objectives.
  • Identify, refer, or originate all products and services offered by the credit union.
  • Respond to and resolve members' requests, concerns, and complaints, and/or direct the member to the proper person/department for assistance.
  • Record detailed notes to document member interactions, complex situations, and transactions.
  • Understand and comply with federal and state regulations relating to financial products and services.

Requirements

  • A minimum of one (1) year of experience interacting with customers and cash handling or an equivalent role or work experience.
  • Experience in the financial services industry is preferred.

Benefits

This position is eligible for Part-Time Regular benefits, including medical, dental, vision, and life insurance coverage, as well as access to disability and AD&D insurance.



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