Field Service Engineer

2 weeks ago

East Liverpool, Ohio, United Kingdom Stryker Full time
Job Title: Field Service Engineer

At Stryker, we are driven to make healthcare better. As a Field Service Engineer, you will play a critical role in maintaining professional and profitable repair and preventive maintenance service business on our products while ensuring compliance with our quality system and manufacturer specifications.

Key Responsibilities:
  1. Repair and check electronic/mechanical Stryker products
  2. Complete annual check and calibration according to MDR on customer site
  3. Utilize software and technological tools to maintain proper records, access technical information
  4. Assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices
  5. Fulfill Service contracts with planned maintenances
  6. Delivery of technical Training to internal & external
  7. Perform Installation of Stryker systems on customer site
  8. Perform Software & Hardware Upgrades
  9. Efficient and thorough documentation of service activities for internal and external reference
  10. Ensure traceability of all field-based Stryker products through reporting tools
  11. Provide technical support to Internal and external customers
  12. Escalate opportunities and issues appropriate team meetings
  13. Ensure excellent follow-up on all customer-initiated issues
  14. Ensure service provided is invoiced if not under warranty
  15. Scheduling of Customer visits in cooperation with Customer service
Requirements:
  1. Educated to degree level in engineering, medical electronics, and camera technology or relevant experience, at least one of the following:
  2. Electrical/Electronic/Telecommunications/Mechanical/Software
  3. Medical Physics
  4. Technology Subjects
  5. Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  6. Up to 1 year experience in medical electronics, combined with good mechanical skills
  7. Up to 1 year experience in the hospital environment and health care work
  8. IT experience on administrative and technical level
  9. Experience and ability to build relationship with internal & external customers to drive brand loyalty
About Stryker:

Stryker is one of the world's leading medical technology companies. We offer a diverse array of innovative medical technologies, including orthopedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Our products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.

Travel Percentage: 100%

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