Front of House Operations Manager

3 weeks ago


Paddington, Greater London, United Kingdom Royal Lancaster London Full time
About the Role

The successful candidate will have excellent communication skills, be able to work well under pressure and have a strong passion for delivering high-quality customer service.

As a Front of House Manager, you will be responsible for managing a team of staff, ensuring that they are trained and equipped to deliver exceptional service to our guests.

You will also be responsible for monitoring guest feedback, implementing initiatives to improve our NPS, GRI and TripAdvisor scores.

We offer a competitive salary of £46,356.00 + service charge, as well as a range of benefits including pension scheme, 50% discount on food and drink, and access to private medical insurance.



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