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Insurance Claims Handler

2 months ago

Birmingham, Birmingham, United Kingdom Howden Full time
About the Role

We are seeking a highly skilled and experienced Senior Claims Handler to join our established Claims team at Howden. As a Senior Claims Handler, you will be responsible for delivering a high-quality and efficient claims service to our clients.

Key Responsibilities
  • Manage end-to-end claims processes, including investigation, evaluation, negotiation, and settlement of insurance claims.
  • Utilize comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
  • Collaborate closely with internal departments and external vendors and stakeholders to ensure timely and efficient resolution of claims.
  • Analyze claims data, identify trends, and develop strategies to mitigate risk and create reports to reduce claim frequency and improve overall claims management processes.
  • Provide guidance and mentoring to junior team members to foster a culture of excellence and accountability and continuous improvement.
  • Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters, and industry partners to enhance customer satisfaction and loyalty.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better-informed decisions.
  • Prepare and present reports and presentations highlighting key performance indicators.
  • Visit clients in the event of a loss to investigate the surrounding circumstances and build a robust claim to achieve a swift and favorable conclusion.
  • Negotiate with insurers to obtain the best possible settlement terms under the policy.
  • Act as an advocate for the claims function and settlements.
Requirements
  • Strong understanding of commercial insurance policies, coverage types, and claims procedures.
  • Brokerage experience.
  • Strong client relationship management experience.
  • Understanding of general and legal principles of insurance.
  • Understanding of relevant regulatory and legal frameworks.
Skills and Qualifications
  • Excellent analytical, problem-solving skills, and decision-making skills.
  • Outstanding communication, negotiation, and interpersonal skills.
  • Customer-focused approach.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Confident, assertive, and resilient under pressure.
  • Able to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members.
  • Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments.
  • Experience in compassionate care by providing emotional support, guidance, and encouragement to clients in difficult or distressing situations.
What We Offer

We value diversity and are looking for individuals who share our values:

  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference, at work and beyond.

We offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We also support our people in every aspect of their lives, recognizing that separate home and work lives don't really exist.

About Howden

At Howden, we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We are on a life-long journey to become an ever-more sustainable group, committed to taking care of our people and the world we live in, doing good business, and making a positive impact wherever we can.