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IT Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Bond Bryan Full time
Job Title: 1st/2nd Line IT Engineer

We are seeking a highly skilled and motivated 1st/2nd Line IT Engineer to join our dynamic team at Bond Bryan. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our staff across multiple locations.

Key Responsibilities:
  • 1st Line Duties:
    • Provide first-level support for all IT-related issues, ensuring prompt and effective resolution.
    • Troubleshoot and resolve hardware and software problems on both MacOS and Windows OS.
    • Assist users with connectivity issues and basic network troubleshooting.
    • Manage user accounts and permissions across various systems.
    • Handle basic email support and configuration (Exchange OnPrem and 365).
  • 2nd Line Duties:
    • Diagnose and resolve more complex IT issues, escalating to 3rd line support when necessary.
    • Manage and maintain Windows Server environments and hybrid setups with 365.
    • Implement and support MS Intune for device management and security compliance.
    • Administer SharePoint sites and permissions.
    • Oversee Veeam Backup solutions to ensure data integrity and availability.
    • Configure and monitor Sophos Central for endpoint protection.
    • Manage and troubleshoot Cisco Meraki network devices.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
  • Proficient in MacOS and Windows OS.
  • Hands-on experience with Windows Server administration.
  • Knowledge of Exchange OnPrem and Office 365 administration.
  • Familiarity with hybrid setups involving Windows Server and Office 365.
  • Experience with MS Intune for device management.
  • Understanding of SharePoint administration and support.
  • Proficiency in Veeam Backup solutions.
  • Competence with Sophos Central for endpoint security.
  • Experience with Cisco Meraki network solutions.
What We Offer:
  • A supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • A chance to work with cutting-edge technologies.

We are committed to providing a competitive salary and benefits package, as well as support for professional qualifications and studies. If you are a motivated and experienced IT professional looking to make a significant impact, we encourage you to apply for this exciting opportunity.