Service Delivery Manager

4 weeks ago


Coalville, Leicestershire, United Kingdom Secure Retail Full time
Secure Retail is a leading provider of secure and bespoke omnichannel payment solutions.

We are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the smooth delivery of our payment solutions to our customers.

Key Responsibilities:

• Conduct service review meetings with customers to discuss their service requirements and provide recommendations for improvement.

• Communicate service reports and complete actions from each review to ensure timely resolution of customer issues.

• Work closely with manufacturers and payment service providers to resolve technical issues and ensure seamless service delivery.

• Provide up-to-date information on our services and technical installations to customers and management.

• Offer feedback to the business from service reviews, including new sale opportunities and further service requirements.

• Stay up-to-date with new hardware, software packages, and industry standards to ensure our services remain competitive.

Requirements:

• Excellent communication and interpersonal skills.

• Ability to prioritize and self-manage multiple tasks and projects.

• Strong problem-solving skills and analytical approach.

• Good understanding of payment solutions and technical installations.

What We Offer:

• Competitive salary and company car.

• Profit share scheme paid monthly.

• Private health insurance and on-site gymnasium.

• Good pension scheme and 25 days plus Bank Holidays.

All employees undergo a DBS (criminal record check) and credit check.



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