Service Delivery Expert

3 weeks ago


Coalville, Leicestershire, United Kingdom Secure Retail Full time
Service Delivery Specialist

We are seeking a highly skilled Service Delivery Specialist to join our team at Secure Retail. As a key member of our team, you will play a crucial role in delivering exceptional service to our customers.

Key Responsibilities:
  • Conduct service review meetings with customers to discuss their service requirements and provide recommendations for improvement.
  • Communicate service reports and complete actions from each review, ensuring that customer issues are resolved in a timely and efficient manner.
  • Work with manufacturers and payment service providers to resolve technical issues and ensure that our services meet the highest standards.
  • Provide up-to-date information on our services and technical installations to customers and management.
  • Escalate technical support issues to the relevant teams and liaise with suppliers to ensure that our services are delivered cost-effectively.
  • Assist with the management of ad-hoc projects for service customers, including software upgrade plans and training sessions.
  • Liaise with service partners to ensure that our service criteria is being delivered correctly and cost-effectively.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and self-manage tasks.
  • Great problem-solving skills and a good analytical and methodical approach.
What We Offer:
  • Competitive salary.
  • Company car.
  • Profit share scheme paid monthly.
  • Private health insurance.
  • On-site gymnasium.
  • Good pension scheme.
  • 25 days plus Bank Holidays.

All employees undergo a DBS (criminal record check) and credit check.



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