Spare Parts Specialist
1 week ago
Job Title: Spare Parts Specialist
About the Role:
We are seeking a highly skilled Spare Parts Specialist to join our team at Orion Electrotech Rail Careers. The successful candidate will be responsible for maintaining regular contact with customers to ensure excellent customer service and understanding their business needs.
The ideal candidate will manage expectations, demands, and customer complaints, providing timely solutions to meet customer requirements.
Key Responsibilities:- Maintain regular contact with customers to ensure excellent customer service and understanding of their business needs.
- Manage expectations, demands, and customer complaints, providing timely solutions to meet customer requirements.
- Offer customers access to spare parts, service contracts, call-out/breakdown cover, and obsolescence support.
- Produce clear and accurate quotations using the business software system.
- Ensure all orders are handled and processed promptly.
- Foster a culture of service excellence within the team.
- Liaise with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
- Collaborate with the design, procurement, and production teams to ensure customer satisfaction and on-time delivery.
Estimated Salary Range: £35,000 - £50,000 per annum
Benefits:
We offer a comprehensive benefits package, including:
- A competitive salary range.
- A generous holiday allowance.
- A pension scheme.
- Opportunities for career development and growth.
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