Care Home Operations Manager

5 days ago

WaltononThames, Surrey, United Kingdom Barchester Healthcare Full time
Job Summary

Barchester Healthcare is seeking a highly skilled and experienced Administrator to join our team and play a pivotal role in the efficient running of our care homes. As a key member of the home's management team, you will provide essential support to the General Manager and contribute to the delivery of high-quality care services.

Key Responsibilities
  • Manage customer experience elements, including customer database management and showrounds for prospective families.
  • Drive occupancy and reputation of the care home through community engagement.
  • Support resident and family feedback, focusing on customer care and satisfaction.
  • Assist with recruitment, payroll, and HR administration, including employment new starter checks and inductions.
  • Provide advice and guidance to employees on HR-related queries.
  • Ensure secure storage of personal files and manage safe contents, petty cash, and resident fund accounts.
  • Attend meetings and produce accurate notes and minutes.
  • Manage rotas and update staff records with ad-hoc training, supervisions, and appraisals.
Requirements
  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and ability to prioritize tasks.
  • Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
  • CIPD qualification beneficial.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Recognition and reward for outstanding performance.
  • Access to training and development programs.
  • Collaborative and supportive work environment.

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