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Care Home Operations Manager
2 months ago
Crooton is seeking an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management team. As a key member of the operations team, you will provide the General Manager with the support needed to ensure the efficient running of a high-quality home.
Key Responsibilities- Customer Experience: Promote a warm and welcoming environment for residents, staff, and visitors.
- Enquiry Management: Manage enquiries and showrounds of the home for prospective families, answering queries and managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
- Team Support: Support the team to drive the occupancy and reputation of the Care Home as part of a community engagement team.
- Resident and Family Support: Support residents and families, assisting with meetings and managing feedback with a focus on customer care.
- Recruitment and Onboarding: Assist with the recruitment of home staff in line with company policy and procedure, completing employment new starter checks and arranging inductions.
- Payroll and Administration: Complete payroll preparation for home-based staff and manage safe contents, petty cash, and resident fund accounts.
- Team Development: Recruit and oversee the junior members of the home administration team, provide low-level advice and guidance to employees on generic queries, and ensure all personal files are stored securely.
- Reporting and Compliance: Produce reports and statistics, take part in audits and inspections, and ensure all rotas are complete.
- Experience: Experience in a customer-facing role and previous involvement in HR administration and recruitment.
- Skills: High level of attention to detail, ability to prioritise, and proficient user of Microsoft, specifically Word, Excel, and Outlook.
- Qualifications: CIPD qualification would be beneficial.
- Rewarding Excellence: Financial rewards for a Good or Outstanding CQC inspection.
- Refer a Friend Scheme: Unlimited access to a generous refer-a-friend scheme.
- Employee Benefits: Access to a wide range of retail and leisure discounts, free access to medical specialists, and confidential and free access to counselling and legal services.
