IT Support Professional

1 day ago


Gloucester, Gloucestershire, United Kingdom Getting In Limited Full time
Job Description

This role involves working in a small team to provide technical support and services to clients. Key responsibilities include:

  • Assisting with customer enquiries via telephone and instant chat.
  • Diagnosing first-line support cases with the help of the rest of the team.
  • Supporting clients with IT and technology-related issues.
  • Setting up PCs and laptops for new starters.
  • Providing remote support to clients.
  • Referring complex issues to senior members of the team.
  • Building and maintaining computer systems.
Employer Overview

The employer, Optimising IT Ltd, is a leading provider of managed IT services. They have won several awards, including the Best Managed Service Provider award in 2020.

Salary and Benefits

The estimated annual salary for this role is £25,000-£30,000. The company offers a range of benefits, including training and development opportunities, a supportive work environment, and a chance to work with a talented team.

Required Skills and Qualifications

To be successful in this role, you will need excellent communication and problem-solving skills, as well as a strong understanding of IT concepts and technologies. You will also need to be able to work effectively in a team and have a keen eye for detail.



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