Technical Specialist for AV/IT Solutions

4 weeks ago


London, Greater London, United Kingdom Publicis Re:Sources Global Full time

Job Title: Technical Specialist for AV/IT Solutions

We are seeking a highly skilled Technical Specialist for AV/IT Solutions to join our team at Publicis Re:Sources Global. As a key member of our Global Business Development team, you will be responsible for leading technical pitch excellence across all pitches that our team leads.

Key Responsibilities:

  • Design and set up AV-VC equipment for client presentations internally and externally
  • Proactively research new solutions and technologies to support our team, processes, and evolving tech requests for pitch presentations
  • Ensure Pitch Technology Stack is always up to date and ready to use
  • Test Pitch Technology Stack on a regular basis and provide feedback on updates/new technology
  • Lead tech checks on web conference platforms
  • Work with external vendors to find new tech solutions for meetings
  • Prepare and issue tech kits for on and offsite meetings – ensuring all items are returned and fully maintained ready for the next use
  • Ensure requests and incidents are managed effectively and within SLA
  • Ensure that documentation is created and maintained in accordance with corporate standards to ensure that it remains relevant and always up to date

Requirements:

  • Extensive knowledge of Windows PC and Mac, as well as the following applications: Microsoft Office 365, Adobe platforms and the following web conferencing platforms: MS Teams, Zoom, BlueJeans, WebEx, Google Meets
  • Ability to design and set up AV-VC equipment for client presentations internally and externally and/or work with outside partner vendors for extensive hybrid meeting productions
  • Proficient knowledge and understanding of how to stream live events and presentations
  • Proactively research new solutions and technologies to support our team, processes, and evolving tech requests for pitch presentations
  • Experience in the use of VC reporting and monitoring tools
  • Foster and maintain positive and trusting relationships with Global Business Development, Service Desk, Service Delivery Services, Infrastructure Team, 3rd Party Vendors, Group IT Teams and additional Groupe agencies as needed
  • Build knowledge of key pitching locations across our UK campuses
  • Must be able to travel to the locations within Europe

About Us:

Publicis Re:Sources Global is a uniquely positioned team that supports our core business functions: Publicis Media agencies (Spark Foundry, Starcom, Zenith, Performics) and our Groupe Po1 solutions, spanning across the entire Groupe portfolio (creative, health, digital services, production, and data).

We're a tight and encouraging group of teammates who move fast, are extremely productive, willing to lean on one another for support and, above all, drive work that enables our agency's pitch efforts to succeed. This role is unique as it drives best practices, thought leadership, and innovation across all agencies, pitches, and innovative IT/AV ways of working. Our work impacts all Publicis Business Development, IT/AV, Operations, and network subject matter experts across disciplines and capabilities.

This role is key to driving success in new business conversion. You will be responsible for independently leading technical pitch excellence across all Pitches that our team leads.

To succeed in this role, you will need to have a deep understanding of Publicis IT and AV protocols, tools, and processes, as well as the ability to troubleshoot in high-stress situations. You will need proven collaborative and leadership skills with the ability to connect with multiple teams across brands, geographies, and practices. You will thrive in a fast-paced and agile environment. Self-starters, people who are naturally curious, are comfortable working in grey space, have mentorship experience, and are willing to travel are successful in this role.



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