Travel Consultant

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full time
Job Title: Travel Consultant

Job Summary:

We are seeking a highly motivated and customer-focused Travel Consultant to join our team at Saddle Skedaddle. As a Travel Consultant, you will be responsible for providing exceptional customer service and ensuring that our customers have an unforgettable experience on our international cycling holidays.

Key Responsibilities:

* Dealing with sales enquiries and customer queries by phone, email, and live chat
* Proactive sales tasks, activities, and sales prospects
* Processing bookings and managing bookings on unconfirmed trips
* Finalising tours to ensure everything is in place
* Following up on feedback post-tour
* General office administration
* Maintaining and updating customer-facing information
* Maintaining trip final information
* Communicating with partners and suppliers
* Processing customer balances
* Finalising trip details with customers, partners, guides, and suppliers
* Professionally following up on customer feedback and complaints to ensure customer satisfaction
* Seeking in-depth and up-to-date knowledge of Saddle Skedaddle's products
* Supporting with additional duties and projects as required

Requirements:

* A passion for customer care
* IT literacy
* The ability to communicate in a friendly and confident manner, both in writing and over the phone
* Demonstrable experience in electronic sales and booking processes
* Demonstrable experience in generating sales
* The ability to develop expert product knowledge and process knowledge in other areas of the business
* The ability to work with a range of partners in different countries and cultures
* A sales or customer service background that aims to provide a second-to-none experience for our customers
* A passion for active travel and cycling
* The capability to work well in a close team, while still being personally accountable for what you deliver
* A fun, enthusiastic, energetic, and friendly attitude
* An action-oriented and professional approach, working well with responsibility
* A caring and passionate focus – with the motivation to make a difference
* A future-focused attitude that aims to meet the visions and goals of Saddle Skedaddle

What We Offer:

* One fully paid staff trip a year to experience a Saddle Skedaddle holiday
* 20% discount off further trips, including for your close friends and family
* Opportunities for hybrid working after induction. Most of our team spend an average of 4 days in the office and one at home.
* Training and development to support your personal growth
* Discount off food and drink at our onsite café, The Cycle Hub
* Access to company bikes
* Discounts on bikes, parts, accessories, and kit
* Informal office environment with bike storage, staff kitchen, hot drinks, casual dress, and the best view in Newcastle
* 23 days holiday per year plus Bank Holidays
* Annual salary reviews
* Company pension scheme
* Enhanced maternity, paternity, and parental leave

About Us:

At Saddle Skedaddle, we believe that there's no better way to experience a place, its people, and its culture than by bike. We're a global company with a passion for active travel and a commitment to providing exceptional customer service. We're looking for like-minded individuals who share our values and are passionate about delivering an unforgettable experience for our customers.

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