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Account Manager

2 months ago

Wetherby, Leeds, United Kingdom EPH Creative Full time
About the Role

We are seeking an experienced Account Manager to join our dynamic sales team at EPH Creative, a leading event and theming supplier in the UK. As an Account Manager, you will be responsible for building and nurturing strong client relationships with key accounts, maintaining regular contact, and delivering exceptional customer service.

Key Responsibilities
  • Build and maintain relationships with key accounts to drive sales growth and customer satisfaction.
  • Handle client enquiries and deliver high-level service to identify upsell opportunities and achieve sales targets.
  • Process rental orders via CRM and RMS, and follow up post-event to resolve client issues.
  • Collaborate with departments to meet client needs and expectations, and re-engage lapsed clients to pursue new business opportunities.
  • Maintain client records and assist with team training to ensure seamless customer service.
What We Offer
  • A competitive salary and benefits package, including a generous holiday allowance and company pension scheme.
  • A dynamic and collaborative working environment, with opportunities for professional growth and development.
  • Excellent kitchen facilities and break-out area, and free on-site parking.
  • Annual team events, including Family & Friends Day and Staff Party, to foster a sense of community and teamwork.
Requirements
  • Experience in sales and account management, preferably in the event and hospitality sector.
  • Ability to manage a high volume of enquiries and achieve sales targets, with strong upselling skills and time management.
  • Excellent communication skills and attention to detail, with a proactive and self-motivated approach to work.
  • Flexible and customer-focused, with a passion for delivering exceptional customer service and driving business growth.