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Field Service Technician

2 months ago

Cardiff, Cardiff, United Kingdom KYOCERA Document Solutions UK Full time
Job Title: Field Service Technician

We are seeking a skilled Field Service Technician to join our team at KYOCERA Document Solutions UK. As a Field Service Technician, you will be responsible for providing technical assistance to assigned KYOCERA Managed Document Services accounts within specified timescales.

Key Responsibilities:
  • Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
  • Perform routine maintenance and modifications/updates as required
  • Provide support during installations
  • Understand and be fully conversant with SLAs relating to assigned KMDS accounts
  • Build relationships with key stakeholders within KMDS accounts at all times
Requirements:
  • Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
  • Excellent communication and interpersonal skills to ensure first-class customer service
Benefits:
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
  • A company car + fuel card
  • A buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
  • Lifeworks – Access to discounts / perks

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we would love to hear from you.