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Telecoms Audit and Optimization Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom CALERO Full time

As a Telecom Audit Analyst at Calero, you will play a key role in providing analysis of customer billing, inventory, and contract data to identify areas of historical dispute and future cost savings/optimization.

About the Role

This exciting opportunity is based in either Cannock, Edinburgh, or Tunbridge Wells and offers a competitive salary of £25,000 per annum. As a Telecom Audit Analyst, you will report to a Functional Work Centre Manager, Audit, and be responsible for creating and presenting monthly/quarterly audit and optimization reports in line with company standard process.

The ideal candidate will have a keen eye for detail and enjoy problem-solving with numbers. You will work closely with the Service Operations Manager to ensure alignment against customer objectives and needs.

Responsibilities
  • Perform analysis of customer billing, inventory, and contract data to identify areas of historical dispute and future costs savings/optimization.
  • Monitor and manage client data/reporting and contract needs and report any missing items or access levels to the Service Operations Manager (SOM).
  • Create and present monthly/quaterly audit and optimization reports in line with company standard process.
  • Maintain an audit tracker to ensure accurate capture and reflection of identified, implemented, achieved, and rejected savings on a monthly basis.
  • Support the Customer in the achievement of identified historical disputes and future cost savings/optimization.
  • Monitor and track holistic client value being produced by all audit activities for the client base.
  • Field and research audit escalations within assigned client base.
  • Work closely with Service Operations Manager to ensure alignment against customer objectives and needs.
Requirements
  • Possession of a Bachelors degree in accounting, math, or analytical related field (preferred).
  • Comfortable working independently to deadlines in a fast-paced environment.
  • Working knowledge of Microsoft Office, particularly Microsoft Excel.
  • Ability to communicate efficiently with project participants at all levels within their team.
Benefits