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Dental Office Coordinator

2 months ago

Bristol, Bristol, United Kingdom Bupa Dental Care Full time

About the Role:

Bupa Dental Care is seeking a highly skilled and organized Dental Receptionist to join their team in Bristol Whitchurch. As a key member of the practice, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of the dental office.

Key Responsibilities:

  • Meet and greet patients, providing a positive first impression and ensuring a seamless patient journey
  • Manage appointments, answer phone calls, and update patient records in a timely and accurate manner
  • Coordinate care packages for patients, working closely with clinicians to ensure effective communication
  • Confidently promote and upsell Bupa Dental Care products and services, including plan options, finance, and insurance claims
  • Provide excellent customer service, both face-to-face and over the phone
  • Support the Practice Manager and clinical team in maintaining a well-organized and efficient practice environment
  • Handle patient payments and maintain confidentiality of sensitive information

Requirements:

  • Ability to work in a fast-paced environment, remaining positive and professional at all times
  • Previous administration or reception experience, preferably in a healthcare setting
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Word and Outlook, with excellent organizational skills
  • Previous experience promoting company products and services
  • Preferred experience with Dentally software

What We Offer:

  • Competitive pay rates and opportunities for training and development
  • Access to MyHealthcare, providing support, advice, and treatment for various health-related issues
  • My Bupa Extras, offering discounts at popular retailers and access to financial wellbeing tools
  • Access to discounted dental insurance for immediate family members
  • Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, and Bupa's Menopause Plan
  • Wagestream, allowing access to income before payday
  • Opportunities for career development and support throughout your working life with Bupa Dental Care