Customer Experience Ambassador

2 days ago


Wallasey, Wirral, United Kingdom Auger Full time
Customer Experience Ambassador

We are looking for a Customer Experience Ambassador to join our team at Auger. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels.

Key Responsibilities:

  • Manage customer inquiries: Answer basic customer queries related to the claims process and company services.
  • Escalate issues: Transfer customers to their dedicated claims team promptly and accurately.
  • Document interactions: Maintain clear records on claims of inbound correspondence with all parties involved in the claim.

We offer a competitive salary of $16.25 per hour, plus a 5.5% pension contribution. You will also receive an annual profit share bonus paid in November. Our benefits package includes access to services such as dental care, optical care, physiotherapy, and a 24 Hour GP, including coverage for children and gym discounts. A clear basic DBS check is required.



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