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Underwriting Operations Business Partner

2 months ago

Bridge and Bridge without, United Kingdom TAYLOR JAMES RESOURCING LIMITED Full time
About the Role

We are seeking an experienced Underwriting Operations Business Partner to join our team at Taylor James Resourcing Limited. As a key member of our operations team, you will be responsible for delivering a high-quality risk administration service to our Underwriting Teams.

Key Responsibilities
  • Oversight of risk administration Standard Operating Procedures, process flow charts, and controls relevant to the Underwriting Teams.
  • Act as the key contact, coordinator, and point of escalation between the Underwriting Team, Underwriting Operations, and the Outsourced Business Partner.
  • Respond to queries from all stakeholders to ensure an efficient service is delivered.
  • Attend/lead meetings as required with relevant stakeholders.
  • Responsible for the management and training of the Underwriting Operations Team members who support the Underwriting Team.
  • Standardize services alongside other Underwriting Operations Business Partners who are responsible for different Underwriting Teams, to create flexibility in operational support model during peak periods and business needs.
  • Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
  • Monitor daily/weekly/monthly KPIs updating Senior Operations and Underwriting Management.
  • Ensure workflows remain in service and maintain a high level of data quality.
  • Coordinate shared email boxes supporting the Underwriting Team. Triage correspondence and action promptly to avoid backlogs.
  • Monitor data quality entry by the Outsourced Business Partner and Underwriting Operations Assistants in via sample checks and exceptions reports. Perform root cause analysis for any issues.
  • Support the organization's Board's to maintain a corporate culture, policies, and procedures that pay due regard to the interests of customers and treats them fairly at all times.
Requirements

To be successful in this role, you will need:

  • Insurance operations experience and familiarity with London Market Insurance processes and systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience in risk administration and underwriting operations.