IT Service Delivery Manager

1 month ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time
Job Title: IT Service Delivery Manager

We are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.

Key Responsibilities:
  • Manage relationships with 3rd party IT partners, overseeing contracts, renewals, service reviews, and service improvement plans.
  • Monitor and manage KPIs produced by the IT service and operations team, maintaining consistent performance levels.
  • Collaborate with other IT Service Managers to drive Service Improvement Plans.
  • Serve as a key conduit for incident resolution and prioritize continuous service improvement.
  • Collaborate with IT and business teams to address key service challenges and prioritize improvements.
Requirements:
  • Extensive experience in service management, partner management, people management, and project delivery.
  • Proficiency in managing technology service delivery within a complex business operating environment.
  • Customer-oriented approach with a focus on outcomes.
  • Proven experience in IT Service Management with business relationship or project/portfolio management experience.
  • Thorough understanding of technology and its application to business challenges.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.



  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    **Job Summary**We are seeking a dynamic IT Service Delivery Manager to be the primary point of contact for our Vets at Home Retail Technical Services.This role provides Service Management for Retail services delivered from IT Service Delivery. This includes owning the relationships with third-party IT partners, managing contracts for services, renewals, and...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.Key Responsibilities:Manage relationships with 3rd party IT partners, overseeing contracts, renewals,...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.Key Responsibilities:Manage relationships with 3rd party IT partners, overseeing contracts, renewals,...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.Key Responsibilities:Manage relationships with 3rd party IT partners, overseeing contracts, renewals,...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.Key Responsibilities:Manage relationships with 3rd party IT partners, overseeing contracts, renewals,...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    Job Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.Key Responsibilities:Manage relationships with 3rd party IT partners, overseeing contracts, renewals,...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are seeking a dynamic IT Retail Service Delivery Manager to be the primary point of contact for our Vets at Home Retail Technical Services.This role provides Service Management for Retail services delivered from IT Service Delivery. This includes owning the relationships with 3rd party IT partners, managing contracts for services, renewals and Service...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are seeking a dynamic IT Retail Service Delivery Manager to be the primary point of contact for our Vets at Home Retail Technical Services.This role provides Service Management for Retail services delivered from IT Service Delivery. This includes owning the relationships with 3rd party IT partners, managing contracts for services, renewals and Service...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We are seeking a skilled IT Service Delivery Manager to lead our Retail IT Service Desk team. This role provides service management for Retail services delivered from IT Service Delivery, including owning relationships with 3rd party IT partners, managing contracts, and delivering operational services to support Retail colleagues.As a key conduit for...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    We're seeking a motivated IT Service Delivery Manager to lead our Retail IT Service Desk support team.Key Responsibilities:Service Relationship:Act as the primary point of contact for our Vets for Pets function, ensuring high levels of customer service and cost-effectiveness in IT service management and operations.Manage relationships with 3rd party IT...


  • Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleThe Senior Delivery Lead will oversee software development, lead the delivery team, and facilitate interactions between the development team and stakeholders to launch the new Petcare digital platform.This role will support and deputize for the Senior Delivery Manager, coordinate cross-squad releases through testing and into production in a...


  • Handforth, Cheshire East, United Kingdom Vets for Pets Full time

    At Pets at Home, our Development Team is at the heart of evolving our business and revolutionizing the future of pet care.About the RoleAs the Senior Delivery Lead, you will oversee software development, lead the delivery team, and facilitate interactions between the development team and stakeholders to launch the new Petcare digital platform. You will...

  • Agile Delivery Manager

    2 months ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleThe Senior Delivery Lead will oversee software development, lead the delivery team, and facilitate interactions between the development team and stakeholders to launch the new Petcare digital platform. This role will support and deputize for the Senior Delivery Manager, coordinate cross-squad releases through testing and into production in a...

  • Agile Delivery Manager

    2 months ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleThe Senior Delivery Lead will oversee software development, lead the delivery team, and facilitate interactions between the development team and stakeholders to launch the new Petcare digital platform. This role will support and deputize for the Senior Delivery Manager, coordinate cross-squad releases through testing and into production in a...

  • Senior Delivery Lead

    1 month ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Lead to join our Development Team at Pets at Home Group Plc. As a key member of our team, you will be responsible for overseeing software development, leading the delivery team, and facilitating interactions between the development team and stakeholders to launch our new Petcare digital...

  • Senior Delivery Lead

    1 month ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Lead to join our Development Team at Pets at Home Group Plc. As a key member of our team, you will be responsible for overseeing software development, leading the delivery team, and facilitating interactions between the development team and stakeholders to launch our new Petcare digital...


  • Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleAs the Senior Delivery Lead at Pets at Home Group Plc, you will oversee software development, lead the delivery team, and facilitate interactions between the development team and stakeholders to launch the new Petcare digital platform.About Your ResponsibilitiesAgile Process Facilitation – facilitating the various ceremonies and processes...

  • Senior Delivery Lead

    2 months ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Lead to join our Development Team at Pets at Home Group Plc. As a key member of our team, you will be responsible for overseeing software development, leading the delivery team, and facilitating interactions between the development team and stakeholders to launch our new Petcare digital...

  • Senior Delivery Lead

    2 months ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Lead to join our Development Team at Pets at Home Group Plc. As a key member of our team, you will be responsible for overseeing software development, leading the delivery team, and facilitating interactions between the development team and stakeholders to launch our new Petcare digital...

  • Senior Delivery Lead

    3 weeks ago


    Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Lead to join our Development Team at Pets at Home Group Plc. As a key member of our team, you will be responsible for overseeing software development, leading the delivery team, and facilitating interactions between the development team and stakeholders to launch our new Petcare digital...