IT Service Delivery Manager

2 months ago

Handforth, Cheshire East, United Kingdom Vets for Pets Full time
Job Title: IT Service Delivery Manager

We are seeking a highly skilled IT Service Delivery Manager to join our team at Vets for Pets. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our retail business.

Key Responsibilities:
  • Manage relationships with 3rd party IT partners, overseeing contracts, renewals, service reviews, and service improvement plans.
  • Monitor and manage KPIs produced by the IT service and operations team, maintaining consistent performance levels.
  • Collaborate with other IT Service Managers to drive Service Improvement Plans.
  • Serve as a key conduit for incident resolution and prioritize continuous service improvement.
  • Collaborate with IT and business teams to address key service challenges and prioritize improvements.
Requirements:
  • Extensive experience in service management, partner management, people management, and project delivery.
  • Proficiency in managing technology service delivery within a complex business operating environment.
  • Customer-oriented approach with a focus on outcomes.
  • Proven experience in IT Service Management with business relationship or project/portfolio management experience.
  • Thorough understanding of technology and its application to business challenges.
What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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