Digital Experience Optimisation Specialist
3 weeks ago
The ideal candidate will have a proven track record of optimising customer digital experiences, with a focus on user-centric design and data-driven decision making. This role will involve working closely with cross-functional teams to develop and implement strategies that drive engagement and retention for PlayStation Plus subscribers.
Key Responsibilities:
- Contribute to the development of the PlayStation Plus user experience strategy, working closely with stakeholders to ensure alignment with business objectives.
- Analyse telemetry data and customer feedback to identify opportunities for improvement and inform UX design decisions.
- Collaborate with delivery teams to design and implement user experience updates, ensuring seamless integration with existing systems and processes.
- Develop comprehensive proposals for UX initiatives, working closely with stakeholders to ensure successful implementation.
- Project manage complex UX updates, ensuring timely delivery and effective communication with key stakeholders.
- Become an expert in the PlayStation Plus user experience, staying up-to-date with industry trends and best practices.
Requirements:
- 3+ years' experience in a role focused on optimising customer digital experiences.
- Strong understanding of user-centric design principles and data-driven decision making.
- Experience working with digital products and channels, including websites, apps, and email.
- Proven track record of leading projects with multiple stakeholder teams from ideation to delivery.
- Excellent presentation skills and fluency in PowerPoint.
- Ability to interpret analysis in Excel and drive data-led decision making.
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