Digital Experience Optimisation Specialist

3 weeks ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Job Description

The ideal candidate will have a proven track record of optimising customer digital experiences, with a focus on user-centric design and data-driven decision making. This role will involve working closely with cross-functional teams to develop and implement strategies that drive engagement and retention for PlayStation Plus subscribers.

Key Responsibilities:

  • Contribute to the development of the PlayStation Plus user experience strategy, working closely with stakeholders to ensure alignment with business objectives.
  • Analyse telemetry data and customer feedback to identify opportunities for improvement and inform UX design decisions.
  • Collaborate with delivery teams to design and implement user experience updates, ensuring seamless integration with existing systems and processes.
  • Develop comprehensive proposals for UX initiatives, working closely with stakeholders to ensure successful implementation.
  • Project manage complex UX updates, ensuring timely delivery and effective communication with key stakeholders.
  • Become an expert in the PlayStation Plus user experience, staying up-to-date with industry trends and best practices.

Requirements:

  • 3+ years' experience in a role focused on optimising customer digital experiences.
  • Strong understanding of user-centric design principles and data-driven decision making.
  • Experience working with digital products and channels, including websites, apps, and email.
  • Proven track record of leading projects with multiple stakeholder teams from ideation to delivery.
  • Excellent presentation skills and fluency in PowerPoint.
  • Ability to interpret analysis in Excel and drive data-led decision making.


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