Loyalty Programme Manager

2 weeks ago


Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time

We're seeking a talented individual to play a key role in our journey of innovation and growth at Holland and Barrett.

As the Loyalty Manager, you will be instrumental in developing and executing our loyalty strategy, ensuring that our customers receive best-in-class experiences across all channels. You'll collaborate closely with cross-functional teams to design and implement new loyalty propositions, optimise operational efficiency, and drive customer engagement and retention.

This is an opportunity to make a real impact, leveraging your expertise in loyalty program management, data analytics, and stakeholder engagement to shape the future of customer loyalty at Holland and Barrett.

Key Responsibilities:

  • Ensure seamless customer and colleague journeys across all channels.
  • Support transition and re-platforming activities for the Loyalty programme.
  • Plan and deliver coupon processes and develop new mechanics.
  • Oversee Bounceback offer planning and operations.
  • Develop and monitor key performance metrics reports.
  • Manage loyalty systems and associated data.
  • Handle CEC team escalations and communications.
  • Ensure Loyalty Programme compliance with Legal and DPO teams.

What We Offer:

  • H&B Employee Discount - 25%
  • Pension company contribution
  • Exclusive benefits, free advice and savings from a range of retailers and providers
  • And many more

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.



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