Care Team Supervisor
4 weeks ago
Care Team Supervisor Job Description
At Home Instead, we are seeking a highly skilled and dedicated Care Team Supervisor to join our team. As a Care Team Supervisor, you will be responsible for providing exceptional care and support to our clients, while also leading and mentoring our care professionals.
Key Responsibilities:
- Conduct regular care professional support visits and complete ongoing competencies.
- Create, update, and audit client care plans, and assist with digital care planning.
- Support with client enquiries, consultations, and the management of the care journey where required.
- Maintain accurate client and care professional records on Home Instead software and People Planner.
- Conduct client and care professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
- Support and mentor care professionals.
- Schedule day-to-day changes to support with short notice sickness.
- Maintain regular contact with clients and care professionals.
- Participate in on-call duties as required.
Requirements:
- Level 3 NVQ in Health and Social Care or equivalent, or willing to work towards.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology, including providing support and training to care professionals.
- Must understand the importance of confidentiality, working within current legislation.
- Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, and virtual communication platforms, with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have a full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
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