Software Asset Management Expert

1 month ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

At Bytes Software Services, we are seeking a skilled Senior Licensing Services Consultant to join our team. As a leading provider of premium IT solutions and services, we work with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures.

We nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help them advance and fulfill their career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.

The successful candidate will be responsible for delivering best-in-class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, they will provide expert guidance on optimizing asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that aligns with industry best practices.

Key Responsibilities:
  • IT Asset Management - Best Practice and Lifecycle.
  • Remote & Onsite customer operational support, reporting & guidance.
  • Customer Strategy, Policy & Process development.
SAM Toolset Operations:
  • Agreement/Contract Management.
  • Entitlement Assignment & Compliance reporting (Trends/Changes/Risks/Issues).
Engagement Management:
  • Project delivery planning, in conjunction with Project Management / Service Delivery.
  • Proactive ownership of customer relationships.
  • Support and identification of planning and implementation of non-standard services.
  • Collaboration with Sales Team to positively influence service renewal.
Contribution to Governance Reporting:
  • Creation and presentation of customer Service Review content.
  • Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads.

This is an exciting opportunity to work with a top provider of premium IT solutions and services. The ideal candidate will have a strong background in Software Asset Management and excellent communication skills. They will also have the ability to work independently and as part of a team, with a focus on delivering exceptional results.

Required Qualifications and Experience:

Educational Qualifications:
  • Minimum 5 GCSE's including Maths & English (Grade 9 - 4 / A- C) - ESSENTIAL
  • A-Levels - DESIRABLE
Experience:
  • Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales - ESSENTIAL
  • Competency to deliver multiple vendor licence positions independently - ESSENTIAL
  • In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM - ESSENTIAL
  • Experience of working with ServiceNow SAM Pro tool within a consultancy environment - DESIRABLE
CORE COMPETENCIES & SKILLS:
  • Organised individual with excellent time management.
  • Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite.

As a valued member of our team, you can expect a competitive salary of £60,000 per annum, plus a range of benefits to support your wellbeing and professional development. If you are a motivated and experienced professional looking for a new challenge, please apply today.

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