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Operations Director
2 months ago
Flair for Recruitment is seeking a seasoned professional to fill the role of Operations Manager. This position requires a strong leader with excellent communication and presentation skills to oversee the day-to-day operations of our team.
Key Responsibilities- Resource Planning and Management
Develop and implement effective resource planning strategies to ensure seamless operations and adapt to changing volumes.
Procedure Development and TrainingDesign, maintain, and update procedure guides and training materials to support team development and knowledge sharing.
Leadership and CommunicationLead daily huddles, monthly meetings, and foster open communication between delivery teams and the business to ensure alignment and progress.
Call Center OperationsOversee call center operations, ensuring consistently high-quality service in collaboration with the Customer Experience Manager.
Business Ownership and Decision-MakingAct as the business owner for your area, making key decisions, escalating issues, and monitoring performance to drive business growth.
Data-Driven Insights and BudgetingProvide data-driven insights and support budgeting and forecasting to inform executive decisions and drive business strategy.
Team Leadership and DevelopmentLead, manage, and develop a team of 8-12, ensuring performance reviews, coaching, and commitment to diversity, equity, and inclusion.
Requirements- Strong Communication and Presentation Skills
Excellent communication, presentation, and group facilitation skills to effectively lead and manage teams.
Industry Knowledge and ExperienceIn-depth knowledge of relevant regulations and the financial services market to drive business growth and success.
Leadership ExperienceLeadership experience in operational or client-facing roles, including call center oversight, to drive team performance and growth.
Problem-Solving and PrioritizationProven ability to prioritize tasks, manage workloads, and solve problems effectively to meet targets and drive business results.
Finance and Accounting QualificationsFinance or accounting qualifications, with a solid understanding of investment vehicles and financial planning to drive business growth and success.
