Location Manager
2 weeks ago
About the Role
At Anchor Hanover, we're committed to providing older individuals with the support and care they need to live independently. As an Extra Care Housing Professional, you'll play a vital role in ensuring our residents receive the highest standard of service.
As a key member of our team, you'll be responsible for managing a designated location, ensuring services are delivered to a high standard, and maintaining a safe and compliant environment. You'll work closely with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.
Key Responsibilities
- Managing properties and enabling residents to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities, and ensuring repairs are carried out
- Listening and responding to residents and partners, with a focus on proactive issue resolution
- Leading on relationship management across the location, working collaboratively to find solutions and satisfactory resolutions
- Maintaining resident and stakeholder trust and confidence in Anchor Hanover through effective communication, setting expectations, and delivering outputs
- Managing the location's budget and service charge accounts, ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner
- Ensuring the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures
- Working with external agencies and partners, such as local authority commissioners, on-site care providers, social workers, and medical professionals, to provide support to residents with a range of needs
- Encouraging all residents to have an up-to-date and relevant support plan that identifies their individual needs
- Connecting with residents, helping them access health and social services, and encouraging inclusion in social events both internally and in the wider community
About Anchor Hanover
We're England's largest not-for-profit provider of care and housing for older people. Our ambition is to transform housing and care, so everyone can have a home where they love living in later life. We're committed to providing a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.
A Rewarding Environment
We offer a range of benefits, including a pension plan, flexible working options, mental health support, gym and wellbeing discounts, and career progression opportunities. Our ongoing personal and professional development programme will help you grow and develop in your role, and our Leadership Pathways online learning resources will support your career progression.
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