Automotive Customer Service Specialist

3 days ago


Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time
Job Summary

We are seeking a skilled and enthusiastic individual to join our team as an Aftersales & Customer Support Coordinator. This role will provide excellent customer service and support, working closely with our clients to deliver exceptional results.

The ideal candidate will have strong written and verbal communication skills, with the ability to adapt to different situations and personalities. They will be confident in their ability to work independently and as part of a team, with a focus on delivering high-quality customer service.

About TLP Consultancy Ltd

TLP Consultancy Ltd is a trusted partner of Toyota (GB) PLC, providing expert services and support to our clients. We are committed to delivering exceptional results and building long-term relationships with our customers.

This role offers the opportunity to work with a global automotive company, where you can develop your skills and experience in a dynamic and supportive environment.

Key Responsibilities
  • Respond to customer enquiries: Through multiple channels, including telephone, email, social media, and web chat services.
  • Deliver high-quality customer communication: Adopting the right tone and adapting to each customer's individual needs.
  • Meet individual and team targets: Focusing on personal productivity and contributing to the department's Service Level Agreements.
Benefits

This role offers a competitive salary of £30,000, along with a generous benefits package, including a performance-related bonus, pension scheme, car scheme, birthday voucher, cycle scheme, discounted gym membership, and subsidised café and canteen access.

As a valued member of our team, you will also receive 25 days' holiday plus all bank holidays, and the opportunity to progress your career in a supportive and collaborative environment.



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