Front Office Receptionist

4 weeks ago


Enniskillen, United Kingdom Lough Erne Resort Full time
Job Title: Front Office Receptionist

About the Role:

We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Lough Erne Resort. As the first point of contact for our guests, you will play a pivotal role in creating a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Guest Check-In and Check-Out: Greet guests with a friendly and professional demeanor, efficiently handle the check-in and check-out process, and provide information about the resort's facilities and services.
  • Guest Services: Respond promptly and courteously to guest inquiries, requests, and concerns, and arrange transportation, reservations, and other guest services as required.
  • Phone and Email Communication: Manage incoming calls and emails, directing them to the appropriate departments or individuals, and handle reservations and inquiries via phone and email professionally and accurately.
  • Administrative Duties: Maintain accurate guest records, billing information, and room assignments, handle cash and credit card transactions with precision and confidentiality, and complete end-of-day accounting and reporting tasks.
  • Hospitality and Professionalism: Create a warm and welcoming atmosphere in the lobby and reception area, handle guest concerns and complaints diplomatically and effectively, and uphold the resort's high standards of hospitality and professionalism.

Qualifications:

  • Previous experience in a similar role in the hospitality industry is preferred.
  • Exceptional customer service and communication skills.
  • Proficiency in using hotel management software and reservation systems.
  • Strong organisational and multitasking abilities.
  • Attention to detail and a commitment to delivering exceptional guest experiences.

How to Apply:

If you are enthusiastic about providing top-notch guest service and want to be part of a dynamic team at Lough Erne Resort, please submit your cv and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Lough Erne Resort is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds.



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