Program Coordinator, Adult Community Services

3 weeks ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time
Job Summary

We are seeking a highly organized and detail-oriented Program Coordinator to join our Adult Community Services team. The successful candidate will be responsible for coordinating program logistics, managing participant information, and providing exceptional customer service to our participants and their families.

Key Responsibilities
  • Coordinate program logistics, including course planning, participant enrollment, and medical screening.
  • Manage participant information, including tracking inquiries, screening medical forms, and assembling participant data for course directors and instructors.
  • Provide exceptional customer service to participants, families, and organizational partners, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the Program Department to address under-enrolled programs and work with the Alumni and Scholarship Manager to ensure appropriate enrollment for merit scholarship recipients.
  • Assist in setting course briefings for schools and community organizations, and attend as needed.
  • Perform other duties and responsibilities as assigned.
Requirements
  • 3+ years of demonstrated customer and participant services experience.
  • Background in a medical and/or mental health-related field beneficial.
  • Excellent organizational skills, attention to detail, and follow-through.
  • Strong interpersonal and customer service skills, with the ability to interact with and engage staff, participants, and family/guardians with compassion and integrity.
  • Ability to problem-solve, prioritize, and multi-task in a fast-paced environment.
  • Experience using Salesforce database, Microsoft Office, and Google Suite.
What We Offer

This position is eligible for benefits, including medical, dental, and vision plans, paid time off, and a 401(k) retirement plan. Opportunities for professional development, including medical screening and wilderness first responder certification, are also available.

Please submit a cover letter and resume to [Aisha Burrell's email address] and address any pertinent experience, including professional and personal experience relevant to this position.



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