Senior CRM Leader

5 days ago


London, Greater London, United Kingdom HeliosX Group Full time

We're looking for a Senior CRM Manager to oversee all CRM initiatives and KPIs for a segment of our portfolio at HeliosX.

This role is crucial for our continued success with our recent rapid growth and international expansion.

The Senior CRM Manager will continuously revisit and refine our CRM strategy, ensuring it aligns with HeliosX's objectives through a data-driven and customer-centric approach.

This position will involve working collaboratively with diverse teams including Product, Creative, Brand, Clinical, and Analytics to enhance our multichannel CRM programs and drive impactful results.

Key responsibilities will include launching a new CRM program to support our upcoming mobile app launch, leveraging available data and segmentation to understand our customers better and uncover new opportunities.

The ideal candidate will have a proven background in senior direct-to-customer CRM roles or as a contractor within a subscription model, and be proficient in Braze for CRM management.

Additionally, they will be skilled in delivering automated CRM lifecycle initiatives from strategy to execution and analysis, and utilise BI tools to derive actionable insights and drive decisions.

The successful candidate will have experience in managing large teams effectively, be commercially savvy, and highly proficient in Excel.

At HeliosX, we're committed to improving healthcare for everyone, and we're looking for talented individuals to join our team to help us achieve our global ambitions.

Job Requirements
  • Proven background in senior direct-to-customer CRM roles or as a contractor within a subscription model.
  • Proficient in Braze for CRM management.
  • Skilled in delivering automated CRM lifecycle initiatives from strategy to execution and analysis.
  • Utilises BI tools to derive actionable insights and drive decisions.
  • Experienced in managing large teams effectively.
  • Commercially savvy.
  • Analytical and highly proficient in Excel.


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