Store Operations Leader
1 month ago
Estimated Salary: £50,000 - £60,000 per annum
About the RoleThe Store Operations Leader at M&S is responsible for overseeing the daily operations of the store, ensuring that it runs smoothly and efficiently. This involves leading a team to deliver excellent customer service and KPIs across the store.
You will support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand. This includes maintaining a safe and legal store environment, ensuring compliance with all relevant laws and regulations.
Key Responsibilities- Oversee the daily operations of the store, ensuring it runs smoothly and efficiently.
- Lead a team to deliver excellent customer service and KPIs across the store.
- Support the delivery and embedding of business transformation plans and change initiatives for the store.
- Create a multiskilled team, coaching and training them to fully utilize all available tools to serve and sell well.
- Use data and insight to improve customer in-store experience, improve operations, and drive performance.
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Good level of digital capability and an understanding and use of all systems.
- Knowledge of our people policies and managing performance within a team.
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