Customer Relations Manager

2 weeks ago


Great Sankey, Warrington, United Kingdom United Living Group Full time

Customer Relations Manager

At United Living Group, we're seeking a Customer Relations Manager to play a key role in our day-to-day operations. As a Stakeholder, 3rd Party/Customer Lead, your primary responsibilities will include preparing, reviewing, and monitoring appointments, visits, and completions to ensure timely delivery. You'll be working closely with clients and the wider team to ensure that all parties are informed of the latest updates. In this role, you'll be required to communicate regularly with clients via email and telephone.

About the Role

  • Prepare, review, and monitor appointments, visits, and completions to ensure timely delivery
  • Communicate regularly with clients via email and telephone
  • Work closely with the wider team to ensure that all parties are informed of the latest updates

Requirements

  • 2+ years of relevant administration experience
  • Experience in a Planning role would be beneficial but not essential
  • Experience in a customer/3rd party liaison field
  • Understanding of and experience in Stakeholder management
  • Knowledge of Microsoft Project and other similar software programs
  • Excellent analytical, communication, and organizational skills
  • Attention to detail and the ability to multitask
  • Previous Highways authority experience would be advantageous but not essential

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth


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