Data & Performance Team Lead

3 weeks ago


Royton, Oldham, United Kingdom Sutherland Global Full time

At Sutherland Global, we are seeking an experienced Operational Excellence Manager to join our team. This role will be responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers.

About the Role:

This position is a front-line responsibility that requires strong analytical skills and attention to detail. The successful candidate will oversee performance and service quality to guarantee customer satisfaction.

Key Responsibilities:

• Define Sutherland's reputation by managing performance and service quality to ensure high levels of customer experience and employee engagement.
• Analyze and document customer transactions to identify areas for improvement and implement process changes as needed.

Requirements:

Our ideal candidate will have at least six months of experience in process transformation and proficiency in MS Office. They must also be able to work independently and collaboratively as part of a team.

The estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience.



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